TERMS & CONDITIONS
Last Updated: 19 June 2026
Welcome to BENXU.
These Terms & Conditions (“Terms”) govern your access to and use of the website located at www.benxulife.com (the “Website”), as well as any products, services, content, and features offered by BENXU (“BENXU”, “we”, “our”, or “us”).
By accessing, browsing, purchasing from, or otherwise using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.
1. Eligibility
By using this Website, you represent and warrant that:
You are at least 18 years of age, or have obtained permission from a parent or legal guardian;
You have the legal capacity to enter into binding agreements;
All information provided by you is accurate, complete, and current;
You will use the Website only for lawful purposes and in accordance with these Terms.
2. Products and Services
BENXU reserves the right to modify, discontinue, update, or replace any product, service, pricing, packaging, ingredient information, promotional offer, or product availability without prior notice.
We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredient listings, and other content displayed on the Website are accurate. However, we do not warrant that such information is complete, current, error-free, or suitable for any particular purpose.
Product images are provided for illustration purposes only. Actual products may vary slightly in appearance, packaging, colour, weight, or design.
3. Health & Wellness Disclaimer
BENXU products are intended solely to support general wellness, healthy lifestyle practices, and personal well-being.
The information provided on this Website, including product descriptions, educational content, articles, testimonials, reviews, social media content, marketing materials, and customer communications, is provided for general informational purposes only and should not be interpreted as medical advice, diagnosis, treatment, or healthcare recommendations.
BENXU products are not intended to diagnose, treat, cure, prevent, or mitigate any disease, illness, medical condition, or health disorder.
Customers should consult a qualified healthcare professional before consuming any BENXU product, particularly if they:
Are pregnant or breastfeeding;
Are taking prescription or non-prescription medication;
Have a medical condition or chronic illness;
Are under medical supervision;
Have known allergies or sensitivities to any ingredients;
Are considering using BENXU products alongside other supplements or wellness products.
Individual responses to herbal, botanical, or wellness products may vary significantly. Any testimonials, reviews, customer experiences, or product-related statements published on the Website do not constitute guarantees, warranties, or representations of expected results.
To the fullest extent permitted by law:
BENXU makes no representations or warranties regarding the effectiveness, suitability, compatibility, or outcomes of any product for any individual;
BENXU shall not be responsible for adverse reactions, allergies, sensitivities, interactions, misuse, overconsumption, or improper use of any product;
Customers assume full responsibility for evaluating whether a product is suitable for their personal circumstances before consumption.
By purchasing or consuming any BENXU product, you acknowledge and accept these risks and agree that any use of the products is at your own discretion and responsibility.
4. Orders and Acceptance
All orders placed through the Website are subject to acceptance and availability.
BENXU reserves the right to:
Refuse or cancel any order;
Limit purchase quantities;
Restrict orders that appear fraudulent, unauthorized, abusive, or intended for resale;
Correct pricing, inventory, promotional, or system errors;
Request additional verification before processing an order.
An order confirmation email does not constitute acceptance of an order. Acceptance occurs only when the order has been processed and dispatched.
5. Pricing and Payment
All prices displayed on the Website are in Malaysian Ringgit (MYR) unless otherwise stated.
BENXU reserves the right to modify prices, promotions, discounts, and offers at any time without prior notice.
Payment must be successfully completed before an order can be processed and shipped.
In the event of a pricing, inventory, or technical error, BENXU reserves the right to cancel, refuse, or amend affected orders and issue an appropriate refund where applicable.
6. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery timelines are estimates only and may be affected by courier operations, customs procedures, weather conditions, public holidays, force majeure events, or other circumstances beyond our reasonable control.
BENXU shall not be liable for delays, losses, damages, or delivery failures caused by third-party logistics providers or inaccurate information supplied by customers.
7. Exchanges and Refunds
All exchanges and refunds are governed by our Product Exchange & Refund Policy.
Customers are encouraged to review the applicable policy before placing an order.
8. Intellectual Property
All content, materials, intellectual property, and proprietary information available on this Website are owned by or licensed to BENXU and are protected by applicable copyright, trademark, trade secret, intellectual property, and unfair competition laws.
This includes, but is not limited to:
BENXU brand names and trademarks;
Logos and brand assets;
Product names and product concepts;
Product formulations and proprietary blends;
Herbal compositions, recipes, preparation methods, and formulation methodologies;
Product development information;
Text, graphics, artwork, and illustrations;
Photographs, videos, and audio content;
Website design, layout, and user interface;
Marketing materials and promotional content;
Business processes, know-how, and confidential information.
Nothing contained on this Website shall be construed as granting any licence, ownership right, or permission to use any BENXU intellectual property without prior written consent.
You may not:
Copy, reproduce, distribute, publish, transmit, display, modify, reverse engineer, extract, or commercially exploit any content from the Website;
Replicate, imitate, or derive competing products based on BENXU proprietary formulations, product concepts, or confidential information;
Use BENXU trademarks, branding, product names, or marketing materials without authorization.
BENXU reserves all rights not expressly granted under these Terms and may pursue legal remedies against any unauthorized use or infringement.
9. User Conduct
You agree not to:
Violate any applicable law or regulation;
Interfere with the security or operation of the Website;
Upload malicious software, viruses, or harmful code;
Attempt unauthorized access to any systems, accounts, or data;
Use the Website for unlawful, fraudulent, deceptive, or abusive purposes;
Engage in activities that may damage the reputation or interests of BENXU.
BENXU reserves the right to suspend, restrict, or terminate access to any user who violates these Terms.
10. Third-Party Links
The Website may contain links to third-party websites for informational or convenience purposes.
BENXU does not control and is not responsible for the content, privacy practices, products, services, or policies of third-party websites.
Access to third-party websites is entirely at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, BENXU shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:
Use of the Website;
Inability to access or use the Website;
Purchase, consumption, or use of products;
Reliance on information contained on the Website;
Service interruptions, technical errors, or system failures;
Allergic reactions, sensitivities, or individual responses to products.
BENXU’s total aggregate liability for any claim arising from an order or product shall not exceed the amount actually paid by the customer for the affected order.
12. Indemnification
You agree to indemnify, defend, and hold harmless BENXU, its directors, officers, employees, affiliates, partners, suppliers, and agents from and against any claims, losses, liabilities, damages, costs, expenses, or legal fees arising from:
Your breach of these Terms;
Your misuse of the Website or products;
Your violation of any law, regulation, or third-party rights;
Any claim arising from your use or consumption of BENXU products contrary to product instructions or warnings.
13. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
14. Changes to These Terms
BENXU reserves the right to update, modify, amend, or replace these Terms at any time without prior notice.
Changes become effective immediately upon publication on the Website.
Your continued use of the Website following any changes constitutes acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising out of or relating to these Terms, the Website, or any products purchased from BENXU shall be subject to the exclusive jurisdiction of the courts of Malaysia.
16. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
BENXU Customer Support
Email: support@benxulife.com