SHIPPING POLICY

Last Updated: 19 June 2026

1. Order Processing

All orders are processed within 1–3 business days upon successful payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been processed and shipped, a shipping confirmation email containing the tracking information will be sent to the email address provided during checkout.

2. Delivery Within Malaysia

Estimated delivery times are as follows:

Destination Estimated Delivery Time
Peninsular Malaysia 2–5 business days
Sabah & Sarawak 5–10 business days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, remote locations, public holidays, customs inspections, or other unforeseen circumstances.

3. International Shipping

International shipping may be available to selected countries.

Delivery times and shipping charges vary depending on destination and will be calculated during checkout. Customers are responsible for any applicable import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

4. Courier Services

BENXU works with reputable third-party logistics providers and courier partners to deliver your orders.

Once an order has been handed over to the courier, delivery timelines are subject to the courier’s operational procedures. BENXU shall not be responsible for delays caused by courier services, customs clearance processes, force majeure events, or circumstances beyond our reasonable control.

5. Failed Delivery Attempts

Please ensure that the shipping address and contact details provided are accurate and complete.

If delivery cannot be completed due to incorrect information, recipient unavailability, refusal to accept delivery, or failure to collect a parcel from the courier, additional shipping charges may apply for re-delivery.

6. Order Tracking

Customers may track their shipment using the tracking number provided in the shipping confirmation email.

If you have not received your order within the estimated delivery period, please contact our Customer Support team for assistance.

7. Damaged, Incorrect, or Missing Items

If you receive a damaged product, an incorrect item, or if any item is missing from your order, please contact us within 7 days of receiving your parcel.

To facilitate investigation, customers may be required to provide:

  • Order number

  • Photographs of the product(s)

  • Photographs of the parcel packaging

  • Description of the issue

Claims submitted after the stated period may not be eligible for replacement or refund.

8. Pre-Order Items

Products marked as Pre-Order are not immediately available for shipment.

Estimated dispatch dates will be stated on the product page. If an order contains both ready-stock and pre-order items, BENXU may ship the order together once all items become available, unless otherwise stated.

Pre-order delivery timelines are estimates only and may be subject to supplier production schedules and shipping arrangements.

9. Contact Us

For shipping-related enquiries, please contact:

BENXU Customer Support
Email: support@benxulife.com