Last Updated: 19 June 2026
BENXU (“BENXU”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit or use our website located at www.benxulife.com (the “Website”), purchase products, subscribe to communications, or otherwise interact with us.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Identification Information
Full name
Email address
Telephone number
Billing address
Shipping address
Company name (where applicable)
Order and Transaction Information
Products purchased
Order history
Payment details
Delivery information
Refund and exchange requests
For security purposes, BENXU does not store your complete credit card or payment card information. Payments are processed through authorized third-party payment providers.
Account Information
If you create an account, we may collect:
Username
Password (encrypted)
Account preferences
Saved addresses
Purchase history
Technical Information
When you access the Website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Referral URLs
Website usage data
Pages viewed
Time spent on pages
Interaction and browsing behaviour
2. How We Use Your Information
We may use your personal information to:
Process and fulfill orders;
Arrange shipping and delivery;
Manage customer accounts;
Respond to enquiries and support requests;
Process exchanges and refunds;
Improve our products, services, and Website;
Send transactional communications relating to orders;
Provide customer service and support;
Detect fraud, abuse, or unauthorized activities;
Comply with legal and regulatory obligations.
Where permitted by law and subject to your preferences, we may also use your information to send promotional communications, newsletters, product launches, educational content, and special offers.
3. Marketing Communications
If you subscribe to our newsletter, create an account, make a purchase, or otherwise consent to receive marketing communications, BENXU may send you:
Product updates;
New product launches;
Wellness and lifestyle content;
Promotions and special offers;
Company news and announcements.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
4. Cookies and Tracking Technologies
BENXU uses cookies, pixels, analytics tools, and similar technologies to enhance your browsing experience and improve Website performance.
These technologies may be used to:
Remember user preferences;
Maintain shopping cart functionality;
Analyze Website traffic and usage;
Measure advertising effectiveness;
Personalize content and promotions.
Third-party services used by BENXU may include:
Google Analytics
Google Ads
Meta Pixel (Facebook & Instagram)
Email marketing platforms
E-commerce and payment providers
You may disable cookies through your browser settings, although certain Website functions may become unavailable or operate less effectively.
5. Disclosure of Information
BENXU does not sell, rent, or trade your personal information to third parties.
We may disclose information to trusted third-party service providers who assist us in operating our business, including:
Payment processors;
Courier and logistics providers;
Website hosting providers;
Analytics providers;
Customer support platforms;
Marketing and email service providers;
Professional advisers and consultants.
These parties are only permitted to use personal information as necessary to perform services on our behalf.
6. International Transfers
Your information may be processed, stored, or transferred to servers and service providers located outside Malaysia.
By using the Website, you acknowledge and consent to such transfers where necessary for the operation of our business and services.
BENXU will take reasonable measures to ensure that transferred information receives an appropriate level of protection.
7. Data Security
BENXU implements commercially reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure. Accordingly, BENXU cannot guarantee absolute security of any information transmitted through the Internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Fulfill orders and provide services;
Maintain business records;
Resolve disputes;
Enforce agreements;
Comply with legal, tax, accounting, and regulatory requirements.
When personal information is no longer required, it will be securely deleted, anonymized, or destroyed.
9. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Withdraw consent where processing is based on consent;
Request deletion of personal information where legally permissible;
Request limitation of certain processing activities.
Requests may be submitted using the contact information provided below.
BENXU may require verification of identity before fulfilling any request.
10. Children’s Privacy
The Website is not directed to children under the age of 18.
BENXU does not knowingly collect personal information from minors without appropriate parental or legal guardian consent.
If we become aware that personal information has been collected from a minor in violation of applicable laws, we will take reasonable steps to remove such information.
11. Third-Party Websites
The Website may contain links to third-party websites.
BENXU is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of those websites independently.
12. Changes to This Privacy Policy
BENXU reserves the right to modify, update, or amend this Privacy Policy at any time.
Any changes will become effective immediately upon publication on the Website.
Your continued use of the Website after any changes constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:
BENXU Customer Support
Email: support@benxulife.com
Website: www.benxulife.com